Airport transfers can be booked at Reception. If you have already made a booking, please reconfirm the time with Reception one day prior to your departure. You need to be at the airport at least 2.5 hours prior to an International flight departure, and 1 hour prior a domestic flight departure. Please note check in counters close 1 hour prior to boarding.
Thermostatically controlled, your air conditioning may be adjusted using the remote control located in your room. Your key must be in the key holder, inside your door, for the A/C to operate. The porter will brief you on how to work the remote control on arrival. If you need assistance, please contact Reception by dialling 0.
Baby sitting services is available at F$15.00 per hour. Arrangements will have to be made a minimum of 6 hours prior. Babysitting services are available day or night. Contact Reception or Dial ‘0’ to book a babysitting time.
Contact the Porter through Reception or Dial ‘0’ to call for assistance with your luggage.
Our Reception offers a “Bureau de Change” service and a cash out service. There is a small fee for cash out which is at the same rate as an ATM. We offer competitive rates for most foreign currencies. Westpac, ANZ & BSP all have branches in Lautoka & Nadi where you can also find a variety of other money exchange bureaus Western Union, etc. Reception can arrange taxis for you.
Our beach is a coral sand beach with two large tides per day and as such the reef will be exposed twice each day. It is possible to take a reef walk at low tide to see the various types of marine life. Check with our Activities Board to see if there is a guided tour. At high tide there is a wonderful swimming spot mid way down our beach to the right, just in front of the old rubber tree. We advise that reef shoes should be worn if you are not familiar with the swimming spots. Swimming all day from the jetty is also popular, as the channel is very deep, however please watch out for the sea urchins on the rocks along the channel edges. Coral and tropical fish can be viewed along the reef at the end of the Foot Island. The ‘murky’ water that sometimes appears is simply coral and sand dust and this may hamper visibility at times.
The Boutique is owned by Graig Mccabe. It is open between the hours of 8.00am – 8.00pm and sells a range of branded clothing, jewellery, local arts and crafts, toiletry & pharmacy items, newspapers, cigarettes, confectionery, ice-creams etc. You may also charge any items to your room account. Please ensure you sign the dockets!
Please see our Rosie Tour Desk located in the boutique, for car hire services. Cars can be dropped off at, and returned to the resort. While you are free to contact the other licensed car rental companies, please ensure that they are in fact properly licensed, and that they provide you with the appropriate contract and insurance details. Under NO circumstances should you take a vehicle to drive from any unlicensed transport or taxi operator as you will not be covered for any accident, damages or injury. Furthermore First Landing will NOT be responsible for anyone using an illegal hire vehicle. If you are approached by anyone to enter into such an agreement please contact Resort Management immediately as we must ensure the safety of all our guests.
Check In & Check Out
Check-in time is 2.00pm and check-out time is 10.00am. For a late check-out please contact Reception who will advise you if this option is available and the cost. If you have an early departure, please have Reception arrange for a continental breakfast to be delivered to your Bure/Villa the evening before.
Coffee and Tea Facilities
Coffee and tea making facilities are provided in all our rooms. Should you need any additional supplies please call Housekeeping on 256 or Reception 0.
Conferences & Banquets
First Landing offers a variety of Conferencing, Event and Banqueting facilities and options. Please contact our dedicated Functions Co-ordinator, email reservations at firstlanding.com.fj
Cooking is not permitted in any of the bure accommodation that does not have kitchen facilities. This is a resort policy to ensure health and safety. Please be aware that there will be a charge if the room is rendered unusable after your departure due to contamination by cooking smells.
Porta-cots and wooden cots are available for your use free of charge. If you require a cot please contact Reception. High chairs are provided in the restaurant.
Due to our liquor licensing requirements, we would like to respectfully point out that guests are not permitted to bring alcoholic beverages into the resort bar, restaurant or pool areas for the purpose of consumption. Duty free or other beverages brought in from outside may be consumed in bures or villas. A corkage fee will be charged on any alcohol or beverages consumed in any key guest areas. We reserve the right to supply all alcoholic and non-alcoholic beverages.
We have an international & domestic courier service available; please contact Reception to organise this service.
We accept all major credit cards except Diners Club. By government decree: all payments to the resort using a foreign credit card are to be charged a 3.5% fee.
Cyclones & Tsunamis
In the event of a Tropical Cyclone or Tsunami warning, an information bulletin will be set up in the Nalamu Bar area and will be updated on a continual basis. In the event of a cyclone or tsunami warning, you will be given clear and concise instructions by Management. It is extremely important that you follow these instructions in a calm and orderly fashion.
Treatments at our “Dream on Fiji Day Spa” can only be made at Reception. The spa exclusively uses the beautiful “Pure Fiji” range of products. Please see the enclosed brochure for their full range of treatments and prices.
Our chefs will endeavour to cater to any medical / dietary requirements. You are kindly requested to advise us upon check-in. Our Executive Chef, is available to discuss any dietary issues or questions.
We strongly recommend reservations for dinner (especially on entertainment nights) which can be made directly at Reception. Please see our menus in the back of this compendium. Room Service is also available for a F$5 service fee; please enquire at Reception “0” or call the Nalamu Bar on “855” to order.
Please let us know if you are celebrating a special occasion so that we can add a touch of “First Landing Flair” to the occasion!
Breakfast is served between: 7.00am – 10.00am
Lunch is available between: 11am – 3.00pm
Dinner is served between: 6.00pm with last call at 9.30pm
Pizzas, Bar Snacks Wraps & Sandwiches are available: 10.00am – 9.30pm
MAI KANA RESTAURANT is open 7 days a week for breakfast, lunch and dinner. A la carte, daily specials menu and specials nights are available. Live music played every night by our in-house serenaders. Please see our entertainment guide.
THE COFFEE SPOT – Daily Coffee/Tea & Cake special, delicious lunch wraps, toasted sandwiches and iced drinks are available.
Tuesday Nights: Staff Warrior Meke Show
Friday Nights: Village Meke – the telling of Fijian history through
song & dance performed by our local village group.
Thursday Nights: Chef’s Nibbles and live music from 5.00pm – 6.00pm.
Saturday Nights: Traditional South Pacific Dances & Samoan Fire Dancing.
Sunday Nights: Traditional Sunday Lovo Roast.
If you would like a packed lunch for day tripping, please order from the Nalamu Bar or Reception. We ask that you give our kitchen enough time for preparation – ideally we should have your order the night before your tour.
Doctor, Dentist & Chemist
If you require medical assistance during your stay then please contact our Reception. We have doctors available in Lautoka and Nadi, and if required we can arrange for a doctor to come to the resort. Our main hospital is 15 minutes away by car in Lautoka. There is a 24 hour chemist located at Namaka.
Duty Free Shopping
First Landing is not a BYO alcohol resort, it is fully licensed and does not accept BYO alcohol unless it is the duty free allowance per adult (which is 2.5ltrs of Spirits or 4.5ltrs of Wine). The duty free allowance can only be consumed in the privacy of accommodations and is not allowed to be brought into the bars or restaurant areas or corkage/service charges will apply.
We are connected to the mains water supply, and our water is safe to drink. Bottled “Fiji Water” is also available from the Nalamu Bar.
The resort operates on 240 volts / 50 Hertz. Reception has 110 volt adaptors on request.
Embassies & High Commissions
Australian High Commission, Suva: 338 2211
British High Commission, Suva: 322 9100
Embassy of Japan, Suva: 330 4633
Embassy of France, Suva: 331 0526
Embassy of Republic of Korea, Suva: 330 0977
Embassy of United States of America, Suva: 331 4466
European Commission, Suva: 331 3633
New Zealand High Commission, Suva: 331 1422
South African High Commission, Suva: 331 1087
In case of Emergencies please contact Reception.
Email can be received at the following address email@example.com or firstname.lastname@example.org and marked for the recipient’s attention.
In a small island nation such as Fiji, water is a precious commodity, even more so when it is also used to provide hydro-electric power. In our efforts to conserve both water and energy please help us through the following:
Turn off all lights, fans & air –conditioning units when you are not in your bure / villa.
If you are happy to use your towels for more than one day, please leave them on the towel rail. Towels left on the floor will automatically be washed.
Facsimile services are offered at Reception during office hours – from 8.00am to 5.00pm daily. Fees will apply.
First Landing is the perfect place to step back in time; to a time of peace, reflection and relaxation. Take this time to unwind and to spoil yourself and each other. It just takes two words – ‘Fiji Time’ – it’s not an excuse at all, Fiji Time is very real!
Fijian Cultural Courtesy
The warm and welcoming character of the people of Fiji, it is one of the best reasons to visit. But Fijians are more traditional and more modest than some of our South Pacific neighbours. As a courtesy to us, here are basic dress code and etiquette guidelines:
While at your resort, you can wear whatever you’d wear on a tropical beach vacation. But do please refrain from topless or nude sunbathing on the resort’s beaches or at the pool, as it is considered offensive. If you are in a private villa at First Landing or an island resort with secluded bures with private pools and beaches, doff your swimwear with discretion.
When visiting a local village, women should avoid wearing camisoles, tank tops or halter tops that bare their shoulders. Also, both men and women should not wear short shorts (or miniskirts for women). The best advice is to carry a sulu (a Fijian sarong) or two to cover bare shoulders or legs.
Do’s and Don’ts
• Do not wear hats when visiting a Fijian village and do not touch anyone’s head (it is considered a sign of disrespect).
• Do take off your shoes before entering a bure or house.
• If you are invited to a village, do stay with the host who invited you. Don’t wander off if invited by another member of the village as this is considered disrespectful to your host.
• Do speak softly. Fijians interpret raised voices as expressing anger. Fijians do not like confrontation or aggressive language or behaviour – please show respect if you find a situation frustrating or not to your expectation.
• Fijians are known to be exceptionally welcoming and friendly, but if someone turns away when you are photographing them, do respect their wish not to be photographed. Aside from ceremonies and performances, if you want to take a photo of someone, it is considered polite to ask their permission first.
• If offered a bowl of kava to sip during a yaqona ceremony, do try it. It is considered rude not to.
In case of fire contact Reception in person or by dialling “0”, then make your way quickly and calmly to the designated fire point which is indicated on the plan in your room.
Our Reception will be happy to arrange for flowers to be delivered to your room for any type of occasion. Prices will vary depending on the size of the arrangement, Reception will be happy to advise.
Our Housekeeping staff will be happy to supply you with extra towels, bathroom necessities, pillows, and coffee and tea supplies – please dial “856.”
May be obtained from the Nalamu Bar – free of charge.
Insects & Animals
Fiji has a tropical climate which is the perfect environment for a variety of insects. The resort sprays (one that is not harmful to people) every two days against mosquitoes, something that has proven to be successful. However, there are sandflies at certain times of the year. We suggest using a repellent from 4.00pm to deter these. At certain times of the year ants can be unavoidable. Please keep any food in sealed containers or in the refrigerator. The resort also has an effective pest control management plan in place.
There are no harmful bugs or spiders in Fiji.
Please note that Geckos (wall and ceiling lizards) are completely harmless and feed off irritating insects. Cane toads are evident after heavy rains and are also harmless, but we don’t suggest you touch them. You will see Mongooses infrequently around the resort and they are known to occasionally play on the roof – please don’t be alarmed!
There is a native bird chart available in reception.
The Fijian spider (much like a Huntsman) is large but totally harmless.
Animal welfare is important to us here at the resort and thus we ask guests to please not feed any birds or animals that you may occasionally find wandering in the resort.
First Landing provides free WIFI around the bar area only. Internet vouchers can be purchased at the reception to use in rooms.
Irons and ironing boards are available from Housekeeping.
Please ensure that your key does not get lost during your stay as there is only one key per room. If you are going out please deposit your key at Reception for safe keeping. There will be a F$45 charge for key replacement if lost.
Late Check Out
If your flight home or tour connection leaves in the afternoon or evening, you may make wish to extend your room stay at a fee. This service is based on availability. Please ask at Reception for availability and prices. Alternatively, we can store your luggage in our secure lock up and you are more than welcome to use the resort facilities during the day. We have a shower room to freshen up before your flight if need be.
Please advise Reception if you have a late check-out voucher provided to you by your travel agent.
Housekeeping offers a Guest Laundry Service, please fill out the form in your room and contact Housekeeping to collect it by dialling “0”. There is a charge for this service and all prices are indicated on the order form. The laundry bag is located near your safe. If received before 9.00am it will be returned to your room by 5.00pm on the same day -weather permitting.
Loss & Damage
If there are any damages to your room or any loss of equipment from your room you will be charged for repair or replacement, so please contact a Duty Manager or reception so that we can discuss these charges prior to you departing.
Lost & Found
Please contact Reception.
First Landing Resort endeavours to ensure that all of our bures, villas and apartments are fully maintained; in the event of a maintenance issue in your accommodation, please let reception know immediately. A member of our maintenance team will be sent to address the concern as soon as possible. If a maintenance issue arises after hours please contact the night services by Dialling 0. Depending on the issue either a call will be made to the Resident Manager or logged for Maintenance to attend first thing the following day.
Messages will be delivered to your room where possible; however we suggest that you check with Reception if you are expecting any incoming messages.
If you have a problem with any external noise please contact reception immediately so that we can address the situation as soon as possible. We have a ‘No Noise Policy’ after 11.00pm so please respect other guests after this time.
Non Smoking Rooms
Please note that all of our rooms are NON-SMOKING. For those guests who wish to smoke please do so outside the rooms. Please be aware that there will be a charge if the room is rendered unusable after your departure due to contamination by cigarette smoke.
Pets are strictly not permitted.
Photocopying, scanning and printing is available at Reception at F$3.00 per page.
Pool towels are available for collection at Reception, please also return your used towels to Reception in order to collect new ones or so that you do not incur a non-return towel charge of F$25.
Please contact Reception to have our Porter assist you with your luggage.
In order to ensure a pleasurable holiday, if at any time during the course of your stay, your expectations are not met to your satisfaction, our Operations Manager Mary Fong and her staff are here to help 24/7. Please do not wait until you have left First Landing to make a complaint or give feedback as we’d much rather resolve any issues that you might have straight away!
Reception is open from 7.00am – 11.00pm. First Landing has 24/7 security and a Duty Manager who will be able to help you outside of Reception hours.
Please contact Reception for information on local, Sunday church services. The Viseisei Village Church is Methodist and their service is mostly performed in Fijian, however some English is spoken. Transport is available at F$12 pp return. For other Church services, please ask at reception.
First Landing is committed to the continual upgrading and refurbishment of the resort. Over the next few months we will be implementing the soft refurbishment of all our bures and villas. This will not include any major remodelling but more the repainting of the bure and villa exteriors; and all interiors will benefit from a “fresh, new look” with fabrics and furniture. There will be no impact on our guests during these refurbishments.
Each room has a safe to securely store your valuables. Please read the operating instructions carefully; however if problems persist please contact Reception.
SAFE OPERATING INSTRUCTIONS
HOW TO SET:
1. Press the small button on the BACK edge of the door (you will hear a beep when the safe has been re-set).
2. Punch in your OWN security code a number from 1 to 8 digits, then press “A”.
3. Close the safe door and turn the knob to lock.
HOW TO OPEN:
1. Punch in your security code.
2. Press “A”.
3. Turn the knob to open.
N.B. PLEASE LEAVE THE SAFE DOOR OPEN ON CHECK OUT.
Lautoka is 15 minutes and Nadi is 35 minutes away by car, while Port Denarau is 40 minutes away. Please contact Reception if you require transportation. Reception has photocopied maps of both Lautoka and Nadi for your convenience.
Our pool is available for use during daylight hours. Please follow our pool rules and regulations so that everyone can enjoy themselves. We ask that all guests shower before entering the pool – showers are located next to the Activities Bure and on the garden side. Only appropriate swimwear is to be worn in the pool and no clothes are to be worn in the pool.
Tattoos & Henna Tattoos
We can arrange for local tattoo artists (both ink and henna) to visit the resort for either traditional Fijian/Mehndi or modern designs. Please enquire at Reception.
A taxi service is available from the resort between 7.00am and 10.00pm. Please contact Reception for information and bookings.
For the following departments please dial:
Nalamu Bar & Mai Kana Restaurant: 855
Rosies Tour Desk: 835
Rooms: As per room number
To make an international call from your room please dial Reception “0”and make a call request. Please have the country code, area code and phone number available to give to Reception who will call your room when the call has been connected. Charges will apply.
Transport & Transfers
Reception has a list of all rates for our resort based taxi services. The taxi services are operated by a contracted company to the resort. To avoid any confusion regarding costs when booking please ensure that you request a taxi voucher; this will be issued by Reception. The transport contractor management has requested that drivers are not permitted to accept cash as payment.
For any taxi destinations other than those published, we would suggest that you negotiate the cost prior to departure.
The local bus stop for Lautoka and Nadi services is located directly outside our main entrance. Bus timetables are available from Reception as are local maps.
Tide times as well as sunrise and sunset times are posted daily on the information blackboard in the walkway from reception.
Tipping is not expected in Fiji, however if you would like to reward exceptional service please do so by placing your contribution in the Staff Christmas Fund box at Reception. If you leave any books, clothing, sun screen or drinks and you are happy for resort staff members to take such items home with them, please have Management sign a release form.
Tours & Excursions
The Rosie’s Tour desk is situated inside the Boutique and offers a variety of day trips, and sightseeing tours. There are many excursions to the Mamanuca Islands; Yasawa Islands; mountain areas; panoramic look-outs; waterfalls; river safaris; Coral Coast and Suva, etc. Rosie Tour Desk is open from 8am – 5pm every day including public holidays.
If available you may upgrade your accommodation – individual costs will apply. Please see reception.
Wake Up Calls
Wake-up calls can be arranged by contacting Reception.
Our resort kayaks are available to our house guests free of charge. Please see the activities staff for waiver forms and life jackets. Snorkelling masks and fins are also available from the activities bure. Our resort boat, the “Nalamu Lady” is available for day trips to Bounty Island, Treasure Island and the sandbank. This is a private boat service with your own skipper and lunch is included at Bounty Island. Please see the pricing at reception. Min 4 pax and up to 12 pax.
Weddings & Vow Renewals
First Landing is both a historical and picturesque venue for your wedding or vow renewals. To hear more about how we can tailor your perfect day, please enquire at Reception and ask for our Functions & Wedding Co-ordinator who will be delighted to discuss your thoughts and ideas for making your big day uniquely and romantically Fijian. Hens and Bucks Nights, Welcome Dinners can also be tailored to fit your wishes.